{"id":1284,"date":"2026-01-20T11:12:27","date_gmt":"2026-01-20T11:12:27","guid":{"rendered":"https:\/\/jooice.com\/?page_id=1284"},"modified":"2026-04-28T15:33:55","modified_gmt":"2026-04-28T15:33:55","slug":"ask-for-support","status":"publish","type":"page","link":"https:\/\/www.jooice.com\/mea\/resources\/guides\/ask-for-support\/","title":{"rendered":"Ask for support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1284\" class=\"elementor elementor-1284\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9c0128 e-flex e-con-boxed e-con e-parent\" data-id=\"d9c0128\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2509e5a elementor-absolute elementor-widget elementor-widget-image\" data-id=\"2509e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-src=\"https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-scaled.webp\" data-srcset=\"https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-scaled.webp 2048w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-300x300.webp 300w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-1024x1020.webp 1024w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-150x150.webp 150w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-768x765.webp 768w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-1536x1530.webp 1536w\" width=\"2048\" height=\"2040\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"attachment-full size-full wp-image-1050 lazyload\" alt=\"Yellow bg converted\"  sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><noscript><img decoding=\"async\" width=\"2048\" height=\"2040\" src=\"https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-scaled.webp\" class=\"attachment-full size-full wp-image-1050\" alt=\"Yellow bg converted\" srcset=\"https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-scaled.webp 2048w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-300x300.webp 300w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-1024x1020.webp 1024w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-150x150.webp 150w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-768x765.webp 768w, https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/Yellow-bg_converted-1536x1530.webp 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99976fd e-flex e-con-boxed e-con e-parent\" data-id=\"99976fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-380b374 e-con-full e-flex e-con e-child\" data-id=\"380b374\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-d36763f e-con-full e-flex e-con e-child\" data-id=\"d36763f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6bc2d elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2e6bc2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ask for support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-358f6c8 elementor-widget__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"358f6c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Still can't find what you're looking for? Talk with our experts to see how Jooice fits your business.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29c1c99 e-con-full e-flex e-con e-child\" data-id=\"29c1c99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-913af36 elementor-align-justify elementor-widget__width-initial btn-slide-text elementor-widget elementor-widget-button\" data-id=\"913af36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#down\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Open a ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3fb01 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"7c3fb01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.jooice.com\/mea\/resources\/guides\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to Help Center<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66ecd45 e-flex e-con-boxed e-con e-parent\" data-id=\"66ecd45\" data-element_type=\"container\" data-e-type=\"container\" id=\"down\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9836f16 e-con-full e-flex e-con e-child\" data-id=\"9836f16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9fe6ec elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"d9fe6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Open a ticket to resolve your issue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c94ac5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2c94ac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Use this form to describe what you\u2019re trying to do and the steps that led to the issue. This information helps our Customer Care team quickly understand the situation and provide the best possible solution.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e2cef7 e-con-full e-flex e-con e-child\" data-id=\"2e2cef7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ef29152 e-con-full e-flex e-con e-child\" data-id=\"ef29152\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4104978 form-jooice ask-for-support elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"4104978\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Ask for support\" aria-label=\"Ask for support\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1284\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4104978\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Ask for support | Jooice\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1284\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-firstname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-firstname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[firstname]\" id=\"form-field-firstname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-lastname elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-lastname\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[lastname]\" id=\"form-field-lastname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail account Jooice\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter the email associated with your Jooice account.\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-request_type elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-request_type\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRequest Type\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[request_type]\" id=\"form-field-request_type\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Technical Issue\">Technical Issue<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Use question\">Use question<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Feature Request\">Feature Request<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Billing\">Billing<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other\">Other<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-summary elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-summary\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSummary\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[summary]\" id=\"form-field-summary\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"A short summary of your request\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-expected_behavior elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-expected_behavior\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat did you expect to happen?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[expected_behavior]\" id=\"form-field-expected_behavior\" rows=\"4\" placeholder=\"For example: After clicking \u201cWrite for me,\u201d I expected the text to be automatically inserted into the text field.\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-actual_behavior elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-actual_behavior\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat actually happens?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[actual_behavior]\" id=\"form-field-actual_behavior\" rows=\"4\" placeholder=\"Include any error messages\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-jooice_section elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-jooice_section\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhere did this happen?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[jooice_section]\" id=\"form-field-jooice_section\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Social - Post\">Social - Post<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Social - Stories\">Social - Stories<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reputation\">Reputation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Listing\">Listing<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Onboarding\">Onboarding<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Billing\">Billing<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Account\">Account<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Dashboard\">Dashboard<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-upload elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-upload\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAttachments (screenshots \/ videos \/ GIFs)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[upload][]\" id=\"form-field-upload\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-privacy elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[privacy]\" id=\"form-field-privacy\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-privacy\">I confirm that I have read and understood the <a href=\"\/mea\/privacy\/\" target=\"_blank\" style=\"color:inherit;text-decoration:underline\">Privacy Policy<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send message<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ask for support Still can&#8217;t find what you&#8217;re looking for? Talk with our experts to see how Jooice fits your business. Open a ticket Go to Help Center Open a ticket to resolve your issue Use this form to describe what you\u2019re trying to do and the steps that led to the issue. This information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3802,"parent":373,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1284","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ask for support | Jooice<\/title>\n<meta name=\"description\" content=\"Still can&#039;t find what you&#039;re looking for? 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