{"id":1928,"date":"2025-09-17T14:23:15","date_gmt":"2025-09-17T14:23:15","guid":{"rendered":"https:\/\/jooice.com\/guides\/reviews\/"},"modified":"2026-02-09T12:03:53","modified_gmt":"2026-02-09T12:03:53","slug":"reviews","status":"publish","type":"guides","link":"https:\/\/www.jooice.com\/mea\/guides\/reviews\/","title":{"rendered":"Reviews"},"content":{"rendered":"\n<h3 id=\"\"><strong id=\"\">What the Reviews section does<\/strong><\/h3><p id=\"\">The <strong id=\"\">Reviews<\/strong> section allows you to:<\/p><ul id=\"\"><li id=\"\">Collect and reply to all reviews from one place.<\/li><li id=\"\">Use Jooice AI to generate replies in different tones (friendly, formal, concise, humorous).<\/li><li id=\"\">Let AI automatically suggest replies to new reviews.<\/li><li id=\"\">Analyze your business reputation across all connected platforms.<\/li><li id=\"\">Monitor key indicators such as total number of reviews, response rate, and average rating.<br><br><\/li><\/ul><p id=\"\">\u200d<\/p><h3 id=\"\"><strong id=\"\">How to use it<\/strong><\/h3><p id=\"\">Once you\u2019ve completed onboarding and created your location in the <strong id=\"\">Your Organization<\/strong> section, connect your <strong id=\"\">Google<\/strong> and <strong id=\"\">Facebook<\/strong> accounts to start using most of the features.<\/p><ul id=\"\"><li id=\"\">Go to <strong id=\"\">Reviews \u2192 Manage<\/strong> and select the platforms you want to connect.<\/li><\/ul><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c45_3c2ef403.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c45_3c2ef403.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ul id=\"\"><li id=\"\">We strongly recommend connecting your <strong id=\"\">Google Business Profile (formerly GMB)<\/strong>, as it provides the most complete data.<br> <br><ul id=\"\"><li id=\"\">If you don\u2019t have an account, follow Google\u2019s official instructions to create one.<br><br><\/li><\/ul><\/li><li id=\"\">In addition to Google and Facebook, you can also connect other platforms like <strong id=\"\">Tripadvisor, Yellow Pages, Zillow,<\/strong> and many more.<\/li><li id=\"\">Once connected, all published reviews will automatically appear in Jooice.<br><br><\/li><\/ul><p id=\"\">You can reply to reviews directly without leaving Jooice.<\/p><h3 id=\"\"><strong id=\"\">1. Overview<\/strong><\/h3><p id=\"\">The <strong id=\"\">Overview<\/strong> gives you a snapshot of your online reputation.<br> From the drop-down menu, select the location you want to monitor. You\u2019ll immediately see:<\/p><ul id=\"\"><li id=\"\">Total number of reviews received.<\/li><li id=\"\">Recent reviews.<\/li><li id=\"\">Unanswered reviews.<\/li><li id=\"\">Response rate.<\/li><li id=\"\">Average rating of your business.<\/li><\/ul><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c48_9174248f.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c48_9174248f.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><p id=\"\">On the right-hand side, you\u2019ll also see your latest reviews and those with the lowest ratings.<\/p><h3 id=\"\"><strong id=\"\">2. How to reply to reviews (Reviews tab)<\/strong><\/h3><p id=\"\">Go to the <strong id=\"\">Reviews<\/strong> tab to view the full list of reviews.<\/p><p id=\"\">Here you can:<\/p><ul id=\"\"><li id=\"\">Filter reviews by status (all, unanswered), or click the <strong id=\"\">filter icon<\/strong> to refine by rating, date, platform, or time period.<\/li><\/ul><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c4b_0583cf79.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c4b_0583cf79.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ul id=\"\"><li id=\"\">Reply to any review by clicking the reply button.<\/li><\/ul><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c51_79ceb3c6.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c51_79ceb3c6.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ul id=\"\"><li id=\"\">Either write your own response or click <strong id=\"\">Generate with Jooice AI<\/strong> and choose a tone:<br><br><ul id=\"\"><li id=\"\">Friendly<\/li><li id=\"\">Formal<\/li><li id=\"\">Concise<\/li><li id=\"\">Humorous<\/li><\/ul><\/li><\/ul><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c4e_d55c6de2.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c4e_d55c6de2.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><p id=\"\">You can edit the generated text or send it directly to the platform.<\/p><h3 id=\"\"><strong id=\"\">3. Request reviews<\/strong><\/h3><p id=\"\">Want to increase the number of positive reviews? The <strong id=\"\">Request Reviews<\/strong> section lets you invite customers to leave feedback in just a few clicks.<\/p><p id=\"\">Here\u2019s how it works:<\/p><ol id=\"\"><li id=\"\">Click <strong id=\"\">Request Review<\/strong>.<\/li><li id=\"\">Jooice generates a <strong id=\"\">personalized QR code<\/strong> and a dedicated link.<\/li><\/ol><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c54_583b521f.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c54_583b521f.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ol start=\"3\" id=\"\"><li id=\"\">Choose where to collect reviews: select platforms such as Google, Facebook, Tripadvisor, Yellow Pages, Zillow, etc.<\/li><\/ol><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c57_1fc1789d.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c57_1fc1789d.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ol start=\"4\" id=\"\"><li id=\"\">Add a unique title to identify the campaign.<\/li><li id=\"\">Set a <strong id=\"\">review filter<\/strong>: decide from which rating upwards reviews will be published on the selected platforms. Lower ratings will be archived in Jooice but not shared.<br><br><\/li><\/ol><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c5a_65b40741.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c5a_65b40741.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ol start=\"6\" id=\"\"><li id=\"\">Customize the request:<br><br><ul id=\"\"><li id=\"\">Write a message inviting customers to leave a review.<\/li><li id=\"\">Use <strong id=\"\">Jooice AI<\/strong> to generate the message automatically (you can edit and refine it with one click).<\/li><li id=\"\">Upload an image to display on the review request page.<\/li><\/ul><\/li><\/ol><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c5d_b39f0184.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c5d_b39f0184.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ol start=\"7\" id=\"\"><li id=\"\">Check the <strong id=\"\">real-time preview<\/strong> on the right: see how your page will look with logo, message, and rating box.<\/li><\/ol><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c60_51c88905.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/68c81a908555477e7a1b3c60_51c88905.png\" width=\"auto\" height=\"auto\" alt=\"\" loading=\"auto\" id=\"\"><\/noscript><\/div><\/figure><p id=\"\">Then you can:<\/p><ul id=\"\"><li id=\"\">Print the QR code and display it in-store.<\/li><li id=\"\">Add it to receipts, brochures, or promotional materials.<\/li><li id=\"\">Send it via email or SMS.<\/li><li id=\"\">Share it directly on your social channels.<br><br><\/li><\/ul><p id=\"\">Customers scan the code (or click the link) to access your review page, and all new reviews appear automatically in Jooice, ready to be managed.<\/p><p id=\"\">\u200d<\/p><h3 id=\"\"><strong id=\"\">If you purchased a Bundle<\/strong><\/h3><ul id=\"\"><li id=\"\">Connections to Google and Facebook for one location are shared between <strong id=\"\">Reviews<\/strong> and <strong id=\"\">Listing<\/strong>.<br><\/li><li id=\"\">These connections do <strong id=\"\">not<\/strong> apply to the Social section.<br><br><\/li><\/ul><h3 id=\"\"><strong id=\"\">If you manage multiple locations<\/strong><\/h3><ul id=\"\"><li id=\"\">See the dedicated guide [here].<\/li><li id=\"\">Some multi-location brands use a single Facebook Page. If you connect Facebook in Reviews, it will also connect automatically in Listing.<\/li><li id=\"\">This means the data from the current location in Jooice could overwrite the information on your main Facebook Page. Only connect Facebook if you want this sync.<br><br><\/li><\/ul><p id=\"\">\u200d<\/p><h3 id=\"\"><strong id=\"\">FAQ<\/strong><\/h3><p id=\"\"><strong id=\"\">Q: Syncing my location takes too long.<br><\/strong> A: Connections in Listing and Reviews can take up to 5 days. We are working on reducing this time.<\/p><p id=\"\"><strong id=\"\">Q: I can\u2019t connect Google and Facebook.<br><\/strong> A: The connection only works if the <strong id=\"\">name, full address, and ZIP code<\/strong> match exactly, and if no other locations with the same data exist in our database.<\/p><ul id=\"\"><li id=\"\"><strong id=\"\">Connecting to Google<\/strong>:<br> <br><ul id=\"\"><li id=\"\">You must have access to a valid, verified Google Business Profile.<\/li><li id=\"\">To check, go <em id=\"\">here<\/em> and see if your location appears.<\/li><li id=\"\">To verify if your location is confirmed, check your Google Business Profile status.<br><\/li><li id=\"\">If it\u2019s not verified, follow Google\u2019s instructions.<br><br><\/li><\/ul><\/li><li id=\"\"><strong id=\"\">Connecting to Facebook<\/strong>:<br> <br><ul id=\"\"><li id=\"\">You must have <strong id=\"\">Admin permissions<\/strong> for the Facebook Page you want to connect.<br><br><\/li><\/ul><\/li><\/ul><p id=\"\">With Jooice Reviews, every piece of feedback becomes an opportunity to build your reputation and strengthen customer relationships.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Reviews section in Jooice centralizes feedback from multiple platforms, lets you reply manually or with AI in different tones, provides tools to request new reviews via link or QR code, and offers a complete overview of your business\u2019s online reputation.<\/p>\n","protected":false},"author":1,"template":"","guides_topic":[49],"class_list":["post-1928","guides","type-guides","status-publish","hentry","guides_topic-listing-review"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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