{"id":1918,"date":"2025-09-04T14:23:15","date_gmt":"2025-09-04T14:23:15","guid":{"rendered":"https:\/\/jooice.com\/guides\/connecting-reputation-platforms\/"},"modified":"2026-02-09T12:04:23","modified_gmt":"2026-02-09T12:04:23","slug":"connecting-reputation-platforms","status":"publish","type":"guides","link":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/","title":{"rendered":"Connecting Reputation Platforms"},"content":{"rendered":"\n<h3 id=\"\">What the Reputation feature does<\/h3><p id=\"\">The <strong id=\"\">Reputation <\/strong>feature is useful to:<\/p><ul id=\"\"><li id=\"\">Gather and answer to all reviews from a single place<\/li><li id=\"\">Let AI help you answer reviews while you write them<\/li><li id=\"\">Let AI help you automatically answer reviews as they arrive<\/li><li id=\"\">Get insights on what is the business&#8217;s reputation from all connected review sources<\/li><\/ul><h3 id=\"\">How to use it<\/h3><p id=\"\">If you completed the onboarding you just need to connect you Google and Facebook accounts to start using most Reputation features.<\/p><p id=\"\">Simply navigate to <strong id=\"\">Reputation \u2192 Manage<\/strong> and select the platforms you want to connect.<\/p><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" alt=\"__wf_reserved_inherit\" width=\"auto\" height=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png\" loading=\"lazy\" alt=\"__wf_reserved_inherit\" width=\"auto\" height=\"auto\" id=\"\"><\/noscript><\/div><\/figure><p id=\"\">We strongly recommend connecting <strong id=\"\">Google My Business (GMB)<\/strong>, as it offers the most comprehensive data. <\/p><p id=\"\">If you don\u2019t have a GMB account, follow <a href=\"https:\/\/support.google.com\/business\/answer\/10514137\" target=\"_blank\" id=\"\">these instructions<\/a> &nbsp;to create one.<\/p><p id=\"\">&nbsp;<\/p><p id=\"\">You can also connect other platforms, such as Tripadvisor, YellowPages, and others where your business is receiving or may receive reviews. Once connected, any review published on those platforms will also appear in Jooice.<\/p><p id=\"\">Our AI can generate responses to these reviews; however, direct replies through Jooice aren\u2019t available yet. To respond, you\u2019ll need to copy the generated answer and log in to the respective platform separately.<\/p><p id=\"\">You can always access the original review by selecting it within Jooice.<\/p><p id=\"\">&nbsp;<\/p><h3 id=\"\">If you purchased a Bundle<\/h3><p id=\"\">When you purchase a Bundle, your Google and Facebook connections for a location will be shared between Reputation and Listing. However, these connections will not apply to Social Posting.<\/p><p id=\"\">&nbsp;<\/p><h3 id=\"\">If you manage<strong id=\"\"> Multiple Locations<\/strong><\/h3><p id=\"\">If you operate multiple locations, check out our guide here: [link].<\/p><p id=\"\">Many multi-location brands choose to use a single Facebook page for all their locations. If that\u2019s the case for your business, please note:<\/p><p id=\"\"> If you&#8217;ve purchased a Bundle and connect Facebook to Reputation, Facebook will automatically be connected for listings as well.<\/p><p id=\"\">This means the information from your individual location in Jooice will be uploaded to Facebook\u2014potentially displaying details that don\u2019t match what you want shown on your main Facebook page.<\/p><p id=\"\">Only connect Facebook if you want the data from this specific location to sync directly to your Facebook page.<\/p><p id=\"\">&nbsp;<\/p><h4 id=\"\">Q: My location is taking too long to sync<\/h4><p id=\"\">A: Connections on Listing and Reputation may take as long as 5 days to connect. We are working on improving how connections work as we recognize that many users are concerned about these delays.<\/p><p id=\"\">&nbsp;<\/p><h4 id=\"\">Q: I am unable to connect Google and Facebook<\/h4><p id=\"\">A: The connection with Google and Facebook will work only if the name, full address and postal code are the same, and only if there aren&#8217;t other locations with the same name, full address and postal code in our databases.<\/p><p id=\"\">&nbsp;<\/p><h4 id=\"\">Connecting Google:<\/h4><p id=\"\">To connect Google, you must have access to the corresponding, <strong id=\"\">validated<\/strong> <a href=\"https:\/\/www.google.com\/business\/\" target=\"_blank\" id=\"\"><strong id=\"\">Google My Business <\/strong><\/a>(GMB) account.<\/p><ul id=\"\"><li id=\"\">To check if you have access to your GMB, go [<a href=\"https:\/\/business.google.com\/locations\" target=\"_blank\" id=\"\">here<\/a>] and see if your location appears.<\/li><li id=\"\">To verify if your GMB location is validated, check your page&#8217;s status.<\/li><\/ul><figure id=\"\" class=\"w-richtext-figure-type-image w-richtext-align-normal\" data-rt-type=\"image\" data-rt-align=\"normal\"><div id=\"\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe5b9152ccdabc21e266f3_listing%202%20eng.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" alt=\"__wf_reserved_inherit\" width=\"auto\" height=\"auto\" id=\"\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe5b9152ccdabc21e266f3_listing%202%20eng.png\" loading=\"lazy\" alt=\"__wf_reserved_inherit\" width=\"auto\" height=\"auto\" id=\"\"><\/noscript><\/div><\/figure><ul id=\"\"><li id=\"\">If the location is not validated follow <a href=\"https:\/\/support.google.com\/business\/answer\/7107242?hl=en\" target=\"_blank\" id=\"\">Google&#8217;s instructions<\/a><\/li><\/ul><h4 id=\"\">Connecting Facebook:<\/h4><p id=\"\">To connect Facebook, you must have <strong id=\"\">Administrator<\/strong> access to the corresponding <strong id=\"\">Facebook Page<\/strong>.<\/p><p id=\"\">&nbsp;<\/p><p id=\"\">&nbsp;<\/p><h3 id=\"\">\u200d<\/h3>\n","protected":false},"excerpt":{"rendered":"<p>The Reputation feature in Jooice centralizes reviews from multiple platforms, lets AI assist or auto-respond to them, and provides insights into your business\u2019s online reputation.<\/p>\n","protected":false},"author":1,"template":"","guides_topic":[49],"class_list":["post-1918","guides","type-guides","status-publish","hentry","guides_topic-listing-review"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connecting Reputation Platforms - Jooice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connecting Reputation Platforms - Jooice\" \/>\n<meta property=\"og:description\" content=\"The Reputation feature in Jooice centralizes reviews from multiple platforms, lets AI assist or auto-respond to them, and provides insights into your business\u2019s online reputation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/\" \/>\n<meta property=\"og:site_name\" content=\"Jooice MEA\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-09T12:04:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/\",\"url\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/\",\"name\":\"Connecting Reputation Platforms - Jooice\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cdn.prod.website-files.com\\\/6696b1c13ddc85cdebfe58fa\\\/67fe6094ff80ba78e89c749f_reputation%20eng.png\",\"datePublished\":\"2025-09-04T14:23:15+00:00\",\"dateModified\":\"2026-02-09T12:04:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cdn.prod.website-files.com\\\/6696b1c13ddc85cdebfe58fa\\\/67fe6094ff80ba78e89c749f_reputation%20eng.png\",\"contentUrl\":\"https:\\\/\\\/cdn.prod.website-files.com\\\/6696b1c13ddc85cdebfe58fa\\\/67fe6094ff80ba78e89c749f_reputation%20eng.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/connecting-reputation-platforms\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guides\",\"item\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/guides\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Connecting Reputation Platforms\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/#website\",\"url\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/\",\"name\":\"Jooice\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/#organization\",\"name\":\"Jooice\",\"url\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/01\\\/logo-jooice-black-v3.svg\",\"contentUrl\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/01\\\/logo-jooice-black-v3.svg\",\"width\":141,\"height\":38,\"caption\":\"Jooice\"},\"image\":{\"@id\":\"https:\\\/\\\/www.jooice.com\\\/mea\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Connecting Reputation Platforms - Jooice","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/","og_locale":"en_US","og_type":"article","og_title":"Connecting Reputation Platforms - Jooice","og_description":"The Reputation feature in Jooice centralizes reviews from multiple platforms, lets AI assist or auto-respond to them, and provides insights into your business\u2019s online reputation.","og_url":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/","og_site_name":"Jooice MEA","article_modified_time":"2026-02-09T12:04:23+00:00","og_image":[{"url":"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/","url":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/","name":"Connecting Reputation Platforms - Jooice","isPartOf":{"@id":"https:\/\/www.jooice.com\/mea\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/#primaryimage"},"image":{"@id":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/#primaryimage"},"thumbnailUrl":"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png","datePublished":"2025-09-04T14:23:15+00:00","dateModified":"2026-02-09T12:04:23+00:00","breadcrumb":{"@id":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/#primaryimage","url":"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png","contentUrl":"https:\/\/cdn.prod.website-files.com\/6696b1c13ddc85cdebfe58fa\/67fe6094ff80ba78e89c749f_reputation%20eng.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.jooice.com\/mea\/guides\/connecting-reputation-platforms\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.jooice.com\/mea\/"},{"@type":"ListItem","position":2,"name":"Guides","item":"https:\/\/www.jooice.com\/mea\/guides\/"},{"@type":"ListItem","position":3,"name":"Connecting Reputation Platforms"}]},{"@type":"WebSite","@id":"https:\/\/www.jooice.com\/mea\/#website","url":"https:\/\/www.jooice.com\/mea\/","name":"Jooice","description":"","publisher":{"@id":"https:\/\/www.jooice.com\/mea\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.jooice.com\/mea\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.jooice.com\/mea\/#organization","name":"Jooice","url":"https:\/\/www.jooice.com\/mea\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.jooice.com\/mea\/#\/schema\/logo\/image\/","url":"https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/logo-jooice-black-v3.svg","contentUrl":"https:\/\/www.jooice.com\/mea\/wp-content\/uploads\/sites\/3\/2026\/01\/logo-jooice-black-v3.svg","width":141,"height":38,"caption":"Jooice"},"image":{"@id":"https:\/\/www.jooice.com\/mea\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/guides\/1918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/guides"}],"about":[{"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/types\/guides"}],"author":[{"embeddable":true,"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/guides\/1918\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/media?parent=1918"}],"wp:term":[{"taxonomy":"guides_topic","embeddable":true,"href":"https:\/\/www.jooice.com\/mea\/wp-json\/wp\/v2\/guides_topic?post=1918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}